ICICI Credit Card Customer Care Number

If there is any issue that someone is facing or for questions and support regarding ICICI credit cards, they can freely call 1800 1020 23 or 022 3366 7777 of ICICI Bank's customer service department. Customer service representatives are accessible around-the-clock if you need assistance with transactions, billing, or any other problem. With this service, ICICI Bank hopes to make banking simple for consumers and guarantee their pleasure.

City-Wise Tolled ICICI Customer Care Numbers

One can contact the ICICI customer care service on their dedicated numbers for respective states:

ICICI Bank Credit Card Customer Care Service Request

You can submit specific service requests to ICICI Bank in addition to calling their customer service line or toll-free number. You can submit a service request, for instance, to cancel your credit card, send a message about an undeliverable credit card, activate or deactivate a physical statement, etc. If you have any of the aforementioned concerns, you can submit a service request directly by clicking on this link. You will be asked to input information such as your credit card number, the type of request, your mobile number, and your email address here. Alternatively, you may be asked to login using your ICICI Bank NetBanking user ID and password.

You will receive a confirmation email after completing the form or logging in verifying that the request has been submitted. An ICICI Bank representative will contact you in the event of significant inquiries, such as cancelling your credit card.

ICICI Bank Credit Card Customer Care Postal Address

The ICICI Bank Credit Card customer care postal address is given below:

ICICI Bank Limited ICICI Phone Banking Center,

ICICI Bank Tower, 7th floor,

Survey no: 115/27, Plot no. 12,

Nanakramguda, Serilingampally,

Hyderabad

Pin Code: 500032

ICICI Bank Email Address

One can easily contact the ICICI Bank with the help of their email address:

• customer.care[@]icicibank[dot]com

Also, one can raise a complaint through their official website. Given below are the steps to follow:

• Open the official website of ICICI Bank.

• Now, if you hover over the tab of ‘Help and Contact’ on the right side of the landing page, click  the option of “Feedback” from the drop down.

• It will redirect you to a new page, wherein you need to select the option of ‘Send Complaint’ after which you will be redirected to the new screen where you choose the option of ‘Send Email’ and then fill in all the necessary details.

• Now, submit the same and your complaint will be registered.

ICICI Bank Credit Card Customer Grievance Redressal Cell

If you are dissatisfied with any service or resolution offered by the ICICI Bank customer care facilities, you can always escalate the problem. You can choose to escalate your complaint in one of three ways:

1st Level – Customer Care

Customers and cardholders of ICICI Bank should register or address their complaints to ICICI Bank credit card customer service using any convenient and appropriate way, either online or offline. Customers and cardholders can contact the Grievance Redressal Officer if the problem or complaint is not resolved to their satisfaction by the care team executives.

2nd Level – Grievance Redressal Officer

There are two different ways by which one can contact the grievance redressal officer

Complaint Form

Given below are the steps that are to be followed:

• Open ICICI Bank’s official website.
• All the necessary details are to be filled out after one downloads the complaint form.
• Post the complaint form addressed to the grievance redressal officer to the address mentioned below:

ICICI Bank Ltd.,

Phone Banking Centre, ICICI Bank Tower,

Financial District, Gachibowli,

Hyderabad, Telangana 500 032

Service Request

Given below are the steps that are to be followed:

• Open ICICI Bank’s official website.
• Now, fill in your login details so as to access your ICICI Credit Card Netbanking account.
• You need to click on the option of ‘Complaints and Compliments’ on the homepage and then opt for raising a service request.
• Within four days of receiving the complaint, the Grievance Redressal Officer will get in touch with the complainant to discuss how to proceed.

3rd Level – Principal Nodal Officer

In situations, the customers are not satisfied with the resolutions suggested by the Grievance Redressal Officer, they can contact the Principal Nodal Officer. You can reach the Principal Nodal Officer in two different ways:

Letter

Send a letter detailing your issues, complaints, and other concerns to the principal nodal officer. Make sure your ID verification and any pertinent facts, such as your credit card number and transaction information, are enclosed with the letter. Post the letter under the name of Principal Nodal Officer to the below-mentioned address.

ICICI Bank Ltd.

Bandra-Kurla Complex

Mumbai, Maharashtra 400 051

Email

The complaint can also be sent to theadservicequality[@]icicibank[dot]com as an email, explaining all the issues and concerns in full detail.

International Helpline Number

ICICI Bank assists its overseas clients by offering them a variety of communication options. You can get in touch with ICICI Bank if you’re an NRI through phone, chat, mail, email, service request, or by visiting one of their overseas branches.

Call

With just one call one can reach the ICICI Bank NRI Customer Care centre with any questions or complaints. Here, you may get the customer service phone number for the various nations you are contacting.  By filling out the form on this link, you can also ask the bank to call you.

Service Request

You can submit a service request as well. Use this link to submit a service request. Choose the category for the service request you want to submit. You will be instructed to fill out a form upon your request. Click “submit” after filling out the form. Your service request will be raised upon successful submission, and you will receive a confirmation email and SMS for the same.

Email

For its NRI clients, ICICI Bank provides a unique portal designed specifically for them. They have an email address: nri[@]icicibank[dot]com. You should send the email from your registered email ID with Money2India if you are a registered user of their website.

By Post

NRI customers can send emails to a special cell at ICICI Bank for any questions they have or grievances they want to get resolved. 

Address:

NRI Services Center (CPC NRI)

ICICI Bank Limited, RPC Mumbai,

Autumn Estate, 5th Floor, ‘A’ Wing, Mhada,

Chandivali, Andheri (E),

Mumbai 400 072, INDIA 

For the benefit of its clients, ICICI Bank maintains a number of branches overseas. You can look for the locations of the ICICI Bank branches abroad in this link.

Other Ways to Get in Touch with ICICI

If you are unhappy with any part of the services offered by your branch or if you have a query that has not yet been addressed, one can get in touch with the ICICI Bank customer care by the following two ways: 

SMS

Given below are the steps one needs to follow in order to get in touch with the ICICI Bank customer care through SMS.

Step 1: Text “UNHAPPY” to 5676766.

Step 2: An employee of the bank will react to your query within two business days.

Contact the business head

You can also get in touch with the business president for credit cards and personal loans to ensure that your complaints have been properly addressed:

Call: 022 3933 7932 (Monday to Friday, 10:00 a.m. to 5:00 p.m., not on bank holidays)

Email: headcreditcards[@]icicibank[Dot]com (one receives the response within the 4 working days the email has been sent in)