24/7 RBL Bank Home Loan Customer Care

August 08, 2023


Customer Care No022 6115 6300

RBL Bank is one of India’s leading private-sector banks. It offers a wide range of financial products and services to meet the diverse needs of its customers. With a strong presence across the country, RBL Bank has earned a reputation for its customer-centric approach and innovative solutions.

Among its comprehensive offerings, RBL Bank provides home loans to individuals aspiring to own their dream homes. Whether you are looking to purchase a new house or construct or renovate an existing one, RBL Bank offers flexible and competitive home loan options to suit your requirements.

In addition to its commitment to providing quality financial solutions, RBL Bank ensures excellent customer service through its dedicated Home Loan Customer Care. With a focus on addressing customer queries, offering support, and providing assistance, RBL Bank Home Loan Customer Care strives to deliver a seamless and hassle-free experience for all customers seeking guidance or resolution for their home loan-related concerns.

RBL Customer Care Number: Contact Information

If you require assistance or have any queries related to your RBL Bank account or services, the customer care team is readily available to help you.

Phone number  +91 22 6115 6300
Email Address customercare@rblbank.com
Grievance Redressal investorgrievances@rblbank.com
Registered Office RBL Bank Ltd. 1st Lane, Shahupuri, Kolhapur – 416001. Maharashtra State

RBL Customer Care IVR Manual

The RBL Bank Customer Care IVR system is designed to provide a seamless and efficient self-service experience. The IVR system allows you to access a wide range of banking services and information using your phone keypad. By following the automated voice prompts, you can quickly find the answers to your queries or perform various banking operations without the need to speak with a customer care representative.

  • Dial the RBL Bank customer care number 1800 222 1800.
  • The IVR will ask you to select your language—press 1 for English, 2 for Hindi, or 3 for Marathi.
  • To block a card, dial 1. To report fraud or an unauthorized transaction, dial 2. To file a complaint, dial 3.

RBL Grievance Redressal

If you have a grievance or complaint regarding RBL Bank’s products or services, following the bank’s grievance redressal procedure is important to seek a resolution. Here are the general steps you can take:

  • Contact Customer Care: Initially, you can reach out to RBL Bank’s customer care helpline to discuss your grievance and seek assistance. The customer care team will guide you on the next steps and may try to resolve the issue at this stage.
  • Escalate to the Branch Manager: If your concern remains unresolved or if you are not satisfied with the response from customer care, you can escalate the matter to the branch manager of your nearest RBL Bank branch. Explain the issue in detail and provide any supporting documentation if required.
  • Approach the Nodal Officer: If the branch manager does not address your grievance or if you do not receive a satisfactory resolution, you can contact the nodal officer designated by RBL Bank. The nodal officer is responsible for resolving customer grievances and can provide you with further assistance.
  • Contact the Principal Nodal Officer: If the nodal officer does not adequately resolve your grievance, you can escalate the matter further by contacting the principal nodal officer. The principal nodal officer is a higher authority within the bank’s grievance redressal hierarchy and can review your complaint.
  • Regulatory Authority: If your grievance remains unresolved even after following the above steps, you have the option to approach the banking ombudsman or the appropriate regulatory authority. In India, the Reserve Bank of India (RBI) provides a banking ombudsman scheme to address customer complaints against banks.

List of Regional Nodal Officers

Location/Zone Address Email Address Contact Number
South & Goa RBL Bank Limited First Floor, Rashmi Towers, No.1, Valluvarkottam High Road, Nungambakkam, Chennai Pin – 600 034 regionalnodalofficersouth@rblbank.com 044-4043 1529
Delhi, NCR, Uttar Pradesh, Gujarat, Rajasthan, Punjab RBL Bank Limited Upper Ground Floor, Hansalaya Building, 15, Barakhamba Road, New Delhi, Pin – 110 001 regionalnodalofficernorth@rblbank.com 011-4938 6421
MP & Kolkata RBL Bank Limited Thapar House, 25 Brabourne Road, 1st Floor, Kolkata Pin – 700 001 regionalnodalofficereast@rblbank.com 033-4033 0168
Maharashtra RBL Bank Ltd. One World Center, Tower 2B, 9th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai Pin – 400 013 regionalnodalofficerwest@rblbank.com 022-4302 0781
Srivalli is a literature aficionado and a connoisseur of aesthetics. As a finance professional, she is an avid reader by passion and a writer by profession. Her poetry reflects her admiration for art. She believes that art is integral to the evolution of life.

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