Indian Bank Customer Care

Indian Bank has established multiple channels through which its customers can contact them. The Indian Bank customer care numbers help customers resolve a variety of banking queries, ranging from balance checks, card assistance, loan details and much more. 

Apart from toll-free numbers, the bank also entertains complaints and queries via emails and online forms. These helplines can be contacted by anyone from anywhere at any point in time. In this article, we curate the complete list of the Indian Bank customer care numbers for our readers.

Indian Bank Customer Care Toll-Free Number

Indian Bank can be contacted at the following toll-free helplines.

National Helpline: 1800-425-0000

Timings: 24 hours a day, 365 days a week

Missed Call Number: 8108781085

Indian Bank Customer Care SMS Helpline

SMS Number: 56677

To register a complaint via SMS with the bank, simply type ‘COMPLAINT’ and send it to ‘56677’. Follow the instructions mentioned in the bank’s response and lodge your complaint. 

Request a Callback from Indian Bank

Customers can also set an appointment with the bank’s representatives. Follow these steps to apply for a callback from the bank.

1. Visit www.indianbank.in
2. Go to the ‘Contacts’ menu and select the ‘Request a Callback’ option.
3. The portal will take you to the bank’s ‘Ask Me’ page.
4. Fill in the details and arrange a callback at a suitable time. 

Indian Bank Grievance Redressal

Indian Bank’s Customer Grievance Redressal System (CGRS) allows customers to fill out an online form. The form helps a complainant describe their issue in detail without physically visiting the bank’s branch.

Follow these steps to access the bank’s online customer grievance form. 

1. Visit https://apps.indianbank.in/cgrc/frm_cust_comp.aspx
2. A digital form where customers can lodge and track complaints will be opened. 
3. Fill in the required details under the ‘Lodge New Complaint’ section.
4. Click on ‘Submit’.
5. Wait for the bank to reach back to you after successfully lodging the complaint. 

Indian Bank Corporate Office Address

The bank’s corporate office is located in Chennai. Take a look at its complete address and contact details below.

Address

PB No: 5555, 254-260, Avvai Shanmugam Salai,

Royapettah, Chennai – 600 014

Phone Number

044 28134300

Virtual Assistant for Indian Bank Customer Care

ADYA is Indian Bank’s virtual assistant. The chatbot provides assistance regarding a plethora of services like balance enquiries, branch locations, loan applications and much more. Conversing with a virtual assistant is much easier than dialling helpline numbers. 

One can easily locate the chatbot on the bank’s official website. Simply visit www.indianbank.in

and click on the ‘ADYA’ icon in the lower right corner of your screen. 

Nodal Officer for Customer Service/Grievance Redressal Under the Banking Ombudsman Scheme

Under the Reserve Bank of India’s (RBI) Banking Ombudsman Scheme, nodal officers can be contacted if a complaint is not resolved through other channels within 30 days.

Principal Nodal Officer Shri. Sandeep Kumar Ghosal General Manager (KYC/AML/CSC) Indian Bank, Head Office No.66  Rajaji Salai Chennai – 600001 Email: nodalofficer@indianbank.co.in

Internal Ombudsman Sri. Aravind A Internal Ombudsman Indian Bank, Head Office No.66  Rajaji Salai Chennai – 600001 Email  : io@indianbank.co.in

Indian Bank Customer Care Number for Balance Checks

Indian Bank has established a dedicated Balance Enquiry Number i.e. 9289592895. Customers can call this number and check their account balance by providing the necessary account details to the bank’s representative. 

Email Address to Contact Indian Bank Customer Care

With emails, customers do not need to repeatedly explain their situation to the bank’s customer care staff. A written mail carrying the details of the query can be cited as and when required. Check out the various email addresses through which the Indian Bank addresses its customers’ concerns.

Department Wise Email Address

Head Office	Email Address
Accounts Department	hoaccounts@indianbank.co.in tds@indianbank.co.in gst@indianbank.co.in
Government Transactions Department	hocgt@indianbank.co.in
Credit Card Department	creditcard@indianbank.co.in
Customer Service Department	customercomplaints@indianbank.co.in
RTGS Department	rtgscell@indianbank.co.in rtgs@indian-bank.com
ATM Card Hot Listing Department	atmhotlist@indianbank.co.in
Report Unauthorised Net Banking Transactions	cfrm_dbd@indianbank.co.in

Email Addresses for Overseas Customers

Foreign Branch	E-mail Address
Colombo	ibcol@sltnet.lk colombo@indianbank.co.in
Singapore	indbksg@indianbank.sg
Jaffna	ibjaffna@sltnet.ik